We use our expertize, our digital platforms and process to develop and implement a winning solution for you and your clients.
- Automate mundane and boring IT tasks.
- Improve service consistency by reducing human error.
- Schedule the IT tasks to perform automatically.
- Reduce effort.
- Increase efficieny and turnaround time through reduced manual labor.
- Always meet your SLAs
- Notify the service desk or owner of the service in time (if something breaks, integrate with monitoring tools) thus reducing service downtime and service restoration time.
- Reduce service delivery time through self-service and automation.
- Noise reduction using events filtering, de-duplication, correlation, and aggregation
- IT Service Availability assurance and efficient Root Cause Analysis
- Understand business impact of technology failures
- BSM view of IT services
- Auto incident resolution by triggering orchestration workflows for automated incident resolution, automatic incident updates, and closure
- Provides right set of information to person for manual remediation by collaborating though the knowledge management systems